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Living prototype · John M. Zazzera

John M. Zazzera

President & CEO | OCC De Novo & Trust Launch | FX · Payments · Digital Asset Custody · Tokenization · RWA · AI/ML | Ex-Global Head of Products @ FIS

Orlando / Windermere, FL · Available for London relocation

Institutional FX & global paymentsOCC de novo / national trust launchDigital asset custody · tokenization · RWAEnterprise & digital transformationBoard / regulator partnership

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I have run multi-trillion-dollar global payments and institutional FX platforms (peak ~$4T annual flows) and taken a national trust bank through an OCC de novo launch.

I also grew a fintech payments platform from a two-person team (~2 FTEs) to ~$358M net revenue (~58.9% ROE) before expanding into Global Head scope (~$8B P&L) at FIS, with London/Europe delivery.

I build C-suite and Board teams to launch, scale, and govern platforms in OCC, FRB, FDIC, NYDFS, and SEC environments.

Contact (owner-controlled)
zazzeraj@gmail.com
(401) 585-7296
linkedin.com/in/johnzazzera

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How I operate

Decision-making & leadership

  • Own the outcome — P&L, operating model, and board/regulator narrative, not just workstreams.
  • Decide with incomplete data: frame options, pick a path, instrument KPIs, correct fast.
  • Build the team and operating cadence first; technology and process follow the model.
  • Pair growth with control — EMI/bank-grade governance, exam readiness, no silent risk debt.
  • Permissioned transparency: different audiences get the diligence depth they need, nothing more.
Ownership clarity

Owned vs influenced

Typically own
  • P&L and value-creation targets
  • Operating model / Target Operating Model design
  • ELT build, decision rights, and execution cadence
  • Board and regulator communication
  • Integration and launch plans (M&A, de novo, platform scale)
Typically influence
  • Enterprise capital allocation (with CEO/CFO/Board)
  • Parent-company or sponsor strategy constraints
  • Shared-services priorities outside direct span
  • Market timing and partner politics beyond contractual control
Proof of outcomes

Before → intervention → result

Diligence cases with clear ownership lines — what I owned, what I influenced, and the measurable result.

Build and monetize a payments platform
Owned

Platform strategy, commercialization, roadmap, P&L, and operating model from a two-person start.

Influenced

Parent/JV capital rhythm and eventual FIS integration sequencing.

Before

Early-stage payments platform (~2 FTEs), unproven scale economics.

Intervention

Built product, partner/API (BaaS) motion, pricing, and delivery discipline; scaled the operating model without losing specialization.

Result

~$358M true net revenue at ~58.9% ROE in ~3 years; promoted into FIS Global Head scope (~$8B P&L).

Own institutional FX/payments franchise across bank + markets
Owned

Franchise ownership spanning TD Bank and TD Securities — volume, multi-rail ops, risk organization, FX center launch, major integrations.

Influenced

Enterprise risk appetite and FRB/industry rail agendas beyond the franchise.

Before

Complex multi-rail payments/FX estate with supervisory findings and fragmented operating ownership.

Intervention

Installed Board-approved Target Operating Model, built enterprise operational risk (3LOD), launched first dedicated U.S. FX Center, drove remediation and digital ops (command center, teller image).

Result

Peak ~$4T annual flows; FX/international payments growth ~10–15%/yr; 24 MRAs, 2 MRIAs, 14 failed audits remediated; ~3,600-person organization under clear ownership.

Stand up OCC national trust bank (de novo)
Owned

Launch plan, operating stack, hiring, core/custody build, controls, and go-live as CSO then COO & Trust Officer.

Influenced

Sponsor/partner capital and charter timing dependencies.

Before

No operating national trust bank platform for the mandate — concept and plan only.

Intervention

Architected regulated operating model end-to-end (Temenos core, digital asset custody architecture, Product/Tech/Risk/Compliance/Ops cadence).

Result

OCC national trust de novo launched — strategy through supervised go-live.

Enterprise operating turnaround with finance partnership
Owned

COO span across retail, credit, treasury, trust, payments, tech/cyber, finance; Interim CFO forecasting and benefits tracking.

Influenced

CEO/Board capital decisions and supervisory remediation sequencing.

Before

Efficiency in the high 90s; weak operating/finance transparency on ~$700M asset base.

Intervention

Redesigned operating cadence, closed exam findings, modernized treasury/core/finance, partnered as Interim CFO on investment and performance visibility.

Result

Efficiency high 90s → low 60s; restored profitability path; Board-ready operating/finance reporting.

Narrative career journey

The stretch behind the titles

Pre-marriage → early family yearslifeLife / GE chapter

Nine moves with GE — then stability for family

Moved nine times with GE before marriage and children, then twice more with two of four children. Chose hard commuting seasons later so the family could put down roots.

Tradeoff: Career stretch vs. family stability — I absorbed the commute so my children did not absorb constant relocation.

  • Nine GE moves pre-marriage
  • Two additional moves with young children
  • Chose West Chester, PA roots while working Garden City, Long Island
~4 yearslifeDaily operating reality

West Chester, PA → Garden City, Long Island

Left home at 4:15 a.m., returned around 9:30–10:00 p.m., for roughly four years — the unglamorous side of senior ownership when family location is non-negotiable.

Tradeoff: Title and company are what recruiters see. The stretch was the 4:15 a.m. train of days, not a job-hopping narrative.

  • 4:15 a.m. departures
  • 9:30–10:00 p.m. returns
  • Four years of sustained executive ownership under family constraints
1999 – 2003roleJPMorgan Chase

CPO, Chase Auto Finance

Product and P&L leadership across ~$25B auto lending/leasing — early proof of owning product, credit, and operating outcomes at institutional scale.

  • ~$25B auto lending/leasing P&L
  • Product ownership at bank scale
2003 – 2006roleGE Capital

CIO

Led technology across 10,000+ professionals and 60+ countries, including multi-billion M&A technology integrations — product-to-technology stretch that most careers never make.

  • 10,000+ technology professionals
  • 60+ countries
  • Multi-billion M&A technology integrations
2007 – 2009roleRBS International

EMD, Global Transaction Services

Multi-country GTS leadership from a London hub — 22 countries / 34 cities, cash, USD clearing, payments, and treasury platforms.

  • London hub
  • 22 countries / 34 cities
  • 7,000+ staff
2009 – 2015roleTD Bank N.A. & TD Securities

SVP, Head of Global Payments, Technology & Enterprise Risk

Only U.S. executive spanning TD Bank and TD Securities payments/FX franchise. Peak ~$4T annual flows. Opened the first dedicated U.S. FX Center. Built Board-approved Target Operating Model and remediated major supervisory findings.

  • Peak ~$4T annual flows
  • First U.S. FX Center (Manhattan)
  • SEPA, Fedwire, CHIPS, ACH, SWIFT
  • 24 MRAs, 2 MRIAs, 14 failed audits remediated
  • ~3,600-person organization
2015 – 2018roleBLA → FIS

FinTech Global CTO & Principal (BLA)

Built a payments business from a two-person team (me and one colleague) to ~$358M true net revenue at ~58.9% ROE in three years — then integrated into FIS and promoted into Global Head scope.

  • Two-person start (~2 FTEs)
  • ~$358M true net revenue
  • ~58.9% ROE
  • BaaS/API and partner monetization
2018 – 2021roleFIS

Global Head of Banking Core Products, Unity Wealth & Global Payments

Owned ~$8B P&L across cores, wealth, and global payments. London/Europe delivery. AI/ML for fraud, compliance, and real-time risk. Led T. Rowe Price recordkeeping integration (~800 associates).

  • ~$8B P&L
  • 500+ FI clients / ~200M accounts
  • London/Europe delivery
  • T. Rowe integration (~800 associates)
  • AI/ML fraud & compliance
2021 – 2023roleAxiom Bank, N.A.

Sr. EVP COO & Interim CFO | Board Director

Enterprise operating-model leadership and Interim CFO partnership. Efficiency from high 90s to low 60s; restored profitability path on ~$700M asset base.

  • Efficiency high 90s → low 60s
  • Interim CFO / value tracking
  • Enterprise ops across retail, credit, treasury, payments, tech
2024roleFundBank N.A. · Birlasoft

COO & Trust Officer / CSO (launch assignment)

OCC national trust de novo launch — strategy, operating model, hiring, Temenos core, digital asset custody stack, controls, and go-live.

  • OCC de novo launch
  • National trust bank standup
  • Digital asset custody architecture
2024 – PresentroleFirst National Bank of Pasco · Abra

President & CEO | Board Director · Abra Advisor (concurrent)

Sitting bank CEO leading modernization, core conversion, and Board/regulator liaison. Concurrent advisory on Florida digital asset trust formation.

  • President & CEO / Board
  • Core modernization
  • Florida OFR trust pathway advisory (Abra)
Evidence locker

Proof packs — gated by default

FX / Paymentsgated

Institutional FX & payments franchise proof pack

TD franchise ownership narrative: ~$4T flows, FX Center, multi-rail clearing, remediation outcomes — for EMI/FX CEO diligence.

FXTDSEPAFedwireSWIFTEMI
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Platform buildgated

BLA two-person → ~$358M / ~58.9% ROE scale brief

Founding-team scale story, partner/API monetization, and path into FIS Global Head scope.

BLAFISBaaSpartner monetization
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OCC / Trustgated

OCC national trust de novo launch outline

FundBank launch sequence: plan, capital/regulatory roadmap, core, custody, controls, go-live.

OCCtrustde novocustody
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Transformationgated

Target Operating Model & transformation outcomes

Board-approved TOM, digital command center, branch image scale, efficiency and control outcomes across TD/Axiom/FIS.

TOMtransformationAI/MLLean Six Sigma
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Publicpublic

Public executive bio (safe share)

Recruiter-safe biography aligned to LinkedIn header and master chronology — no sensitive artifacts.

biopublic
Product thesis

Why Veridia exists

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Diligence versions
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